After-sale Service
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7X24H Concierge services
FIPIPE considers its customers an integral part of the team. Throughout the collaboration, FIPIPE emphasizes building friendly, interactive, genuine, and mutually beneficial partnerships. We provide professional solutions and turnkey projects for pipelines and fittings, taking responsibility for promptly addressing customer issues. Through dedication, FIPIPE has earned customer trust, captured the market, and seized opportunities for business growth.
Exclusive Customer Service
Dedicated account managers handle issues such as product replacement, maintenance, and oversight.
Complaints Service
Efficiently address and respond to complaints within 24 hours.
On-site Support Service
Provide on-site service, technical support, and training guidance for clients.
Remote Support Service
Offer remote technical support, training, and guidance through video calls.
Pre-Sales Support
A dedicated engineer will engage with clients one-on-one to understand specific needs, address technical challenges, and provide professional solutions, while also arranging sample testing for clients.
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Mid-Sales Support
We assign a dedicated engineer manager to oversee various stages of the project, including design, materials, and manufacturing. We match clients with factories that have extensive experience in producing similar products.
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Transparent Production
We maintain proactive communication with clients, providing real-time updates on production progress and delivery timelines. We conduct product inspections at various stages to ensure on-time, high-quality delivery.
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Post-Sales Support
After product delivery, we offer product issue resolution, technical support, and regular follow-up services. We actively listen to user feedback to promptly adjust and upgrade when necessary.
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